Services that work for every product

When it comes to looking after our customers, we have placed special care and attention to our range of services. Whether you need help on your inquiry or order, our team has your back.

FAQ

1. What is your MOQ?

Usually our MOQ is 3,000pcs. We accept lower quantity for your trial order. 1,000pcs for bulk as a trial order.

2. Can I get samples?

Sure. We usually provide existing sample for free. Samples charge is refundable when order is up to certain quantity.

3. How long is the sample lead time?

For existing samples, it takes 2-3 days. If you want your own designs, it takes 5-7 days, subject to you designs whether they need new printing screen…etc.

4. How long is the production lead time?

It takes 30-50 days for MOQ. We have large production capacity, which can ensure fast delivery time even for large quantity.

5. What format of the files do you need if I want my own design?

We have our own designer in house. So you can provide AI, CDR or PDF, etc. We will make 3D drawing for mold or printing screen for your final confirmation based on technique.

6. How many colors are available?

We match colors with Pantone Matching System. So you can just tell us the Pantone color code you need. We will match the colors. Or we will recommend some popular colors to you.

7. Which kinds of certificate would you have?

FDA, LFGB, DGCCRF, KFDA, FCC, UL, ETL etc

8.What is your payment term?

Our normal payment term is TT 30% deposit after order signed and 70% balance before container loading.

Welcome to discuss further details by telephone or email, any time.